If you have ordered an item from our Online Boutique and you are not completely happy with it, we guarantee to refund your money provided that you inform us within 7 days of delivery of your intention to return the item and return it to us within 14 days of receipt. The item must reach us in exactly the same condition as when we posted it to you. Refunds will be credited by the original method of payment. In order to return an item to us, please contact us to let us know. We are not able to exchange URBANCODE goods purchased from another store, sale goods or goods made to order.
Please remember to ask your post office for proof of postage and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money.
For details kindly view our Terms & Conditions.
